Terms of Service

1. Agreement

By accessing or using candelagency.com ("the Site"), operated by The Candel Agency ("we," "us," "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Site.

2. Services

The Candel Agency provides digital marketing services for roofing contractors, including Google Ads management, Local Service Ads management, and proprietary booking technology deployment. Services are provided on a month-to-month basis as described during the onboarding process. Specific deliverables and terms are agreed upon between The Candel Agency and each client individually.

3. Applications

Submitting an application through the Site does not guarantee acceptance as a client. We reserve the right to accept or decline any application at our sole discretion. We review every application and respond within 1 business day.

4. Pricing and payment

Our management fee is $1,500 per month, billed monthly in advance. Ad spend is funded directly by the client through their own Google and/or Meta advertising accounts — The Candel Agency does not collect or handle ad spend funds. Pricing is subject to change with 30 days written notice to existing clients.

5. Client responsibilities

As a client, you agree to:

• Maintain an active advertising budget as agreed
• Respond to new leads within 15 minutes during business hours
• Have someone available to answer calls during business hours
• Report appointment outcomes weekly
• Provide accurate business information for ad campaigns

6. Intellectual property

All content on this Site — including text, graphics, logos, and software — is the property of The Candel Agency and is protected by applicable intellectual property laws. CandelQuote and related booking technology remain the exclusive property of The Candel Agency and its affiliates at all times.

7. Limitation of liability

The Candel Agency provides marketing services on a best-effort basis. We do not guarantee specific lead volumes, booking rates, or revenue outcomes. Results vary based on market conditions, ad budget, seasonality, and other factors outside our control. In no event shall our liability exceed the fees paid by the client in the preceding 3 months.

8. Termination

Either party may terminate the service relationship with 30 days written notice. Upon termination, the client retains ownership of their ad accounts and any data within them. Access to CandelQuote booking technology will be discontinued at the end of the notice period.

9. Governing law

These terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration.

10. Changes

We may update these terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of updated terms.

11. Contact

Questions about these terms? Email us at admin@candelagency.com.